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Nsdl E-Governance Infrastructure — My complaining is regarding the NSDL pan card mechanism, deducted my money and now have to go physically for pan card

I have applied for pan card correction online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through upi on[protected]. But i haven't received the otp at last verification step and given 10 minutes was over.
Please suggest what should i do as payment already deducted to my account and now its showing make your pan card physically.
i have strong disagreement with the NSDL system portal, it has lot of bugs, error problems and non generation of OTP issues, now because of this, we have to suffer a lot.
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Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in
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    +91 22 2499 4200 [Vidya Lakshmi]
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