[Resolved]  Nsdl E-Governance Infrastructure — Online PAN : OTP message not received

I have applied for PAN for modification online via https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html website.

I have successfully uploaded all documents and also done the payment and Aadhaar seeding validation.

After that, it took me to OTP authentication screen and here I'm unable to receive OTP to my registered mobile number. I have verified my Aadhaar login and both my mobile number and e-mail ID is seeded with Aadhaar and getting OTP to my mobile number.

Can you please look into your side on why I'm not able to receive OTP even my mobile number is seeded with Aadhaar? Tried to resend OTP but also no luck.

I have updated my mobile number and e-mail ID to Aadhaar and also receiving Aadhaar OTP's for other applications.

It's only not working for ITIN application. I also tried to resend option but never getting OTP to my mobile/e-mail ID. Request you to please help on this request. Kindly verify your logs and let me know where is the exact issue?

Don't say again that please verify your mobile/email id on your Aadhaar. It's confirmed and receiving Aadhaar OTP's for other govt websites.

Raised a complaint : Request# 3148964
Temporary Token # [protected]
email Id: satyabharathi.[protected]@gmail.com
DOB: 25/04/1961
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Mar 22, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2022
NSDL e-Governance Infrastructure Customer Care's response
We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
Complaint comments 

Comments

Yes, I received a response but what is the use of it? Getting the same response again and again. I clearly mentioned that I am not able to receive OTP even my mobile number was seeded with Aadhaar but your team is keep on saying the same thing.

I am not understand why your team is not able to understand the problem even I clearly mentioned and explained through screenshots?

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