[Resolved] Nsdl E-Governance Infrastructure — Unable to complete payment of my first contribution while registration

Subhrajyoti Parida

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400013
Website:	enps.nsdl.com

Ref: acknowledgment id: 11077626
Receipt date: 29/05/2016, 18:04:39

Dear sir/mam,

While completing my registration for opening a nps account in https://enps. Nsdl.com/, after filling up all the details online, i received an acknowledgment no. As stated above.

However, before the completion of registration process, while making the first payment for tier-i and tier-ii account, the session got logged out subsequent to which when i tried to start over by filling up the acknowledgment no., acknowledgement details and date of birth through complete pending registration option, following error keeps on coming repeatedly :-

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

In view of above, may please resolve the issue so as to enable me open the nps account and avail the facility.

Best regards,

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Aug 8, 2021

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Comments

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or write to us at info.[protected]@nsdl.co.in.

Thanks & Regards,
Subscriber Care Group
CRA