Numero Uno — complaint regarding replacement of shoe

Address:

New Delhi, Delhi, 110045

Hi team

I would like to inform you that i bough a pair of shoes from numero uno outlet located in behra enclave, new delhi.in the month of june. These were green coloured canvas shoes. The issue was that i bought a size 10 as that's the size that i wear for all brands. However when i wore the shoe for the first time it started biting my toe. I came back to the showroom with my grevience that even though i selected the size that fits me correct. The shoe is a bit smaller. The showroom guys denied a larger size replacement stating that i had breached the 7 day return. I told them that due to my busy schedule i could not make it to the showroom, though the shoe was in perfect condition. All i wanted was a bigger size. I requested them that i have invested 2800 rupees and this product will be a waste for me. Even then they didn't agree. Finally on several requests they agreed to keep the shoe but didnt give me any replacement saying that they will try to sell the shoes and once sold they will call me to choose a replacement. Though it was not something i wanted to agree upon it i didn't have an option. Few days back in the month of september, the showroom guys called me stating that the shoe could not be sold and i should take it back. I was flabbergasted with their response.. I mean i paid for the shoe. I kept if for ten days and just wore it once and requested a correct size. The showroom guys didn't listen to me at all and took a decision that suited them. A
I have not picked the shoe from the showroom as yet.

I request you to please help me get a size bigger or a refund if possible.

Regards
Apoorva vats
Phone : [protected]