Numero Uno — Defective product

Address:

Faridabad, Haryana, 121001

Hi,

I am kaushal vashistha, i along with my friend had bought 4 numero jeans 2 months ago from your store (gb - 11, crown plaza sector -15 a, mathura road, faridabad, haryana). both o[censored]s had purchased 2 similar jeans of different articles. after 1 wash some small threads started coming out of it from 2-3places, i ignored it. after 2 wash the number of threads which started coming out of it were quite high. infact multiple lines of threads are coming out. it seems to be manufacturing defect. i crossed this issue with my friend aswell & i found that he is also facing the similar issue in this particular item, while the other article is fine in my aswell as friend's case.

So, i visited your store to register my complaint. firstly the response of your sales staff while listening my complaint was pathetic, second without even seeing it properly, your sales staff starting telling me "sir yeh to washing deffect hain, iska kuch nahi ho sakta". when i insisted them multiple times to atleast raise my concern to the concerned department, they had registered my complaint saying "sir isse mein factory bhej toh raha hoon, isme 25 din ka time lagega aur mujhe pata hain iska kuch hoga nahi, baki kuch hoga toh hum phone karke bta denge"

Today i got a call from your store saying sir you can collect your jeans, company has said that it was a washing defect, so we can't help you.

So i need your help to understand how 2 similar jeans washed by different people at different place can face similar defect that too in just 1 month time. while the other 2 jeans bought on same day, washed by same people, under same circumstances didn't face this issue. please gudie me.

Regards,
Kaushal vashistha
(+91- [protected])
[protected]@gmail.com