Nykaa Fashion — Order return got rejected

I ordered a lehenga for which I put up a return request on the same date of delivery. However, I got a message yesterday that the return request is cancelled after multiple follow ups. I didn’t receive anything regarding those follow ups. Thus I contacted nykaa fashion helpline and they mentioned that the order return got rejected because I failed to provide pictures. And they asked me to provide necessary details to return it.

I have attached the necessary details below along with pictures of the product and an invoice

Order ID - NYK[protected]
Reason for return - issue with the size and cloth material
PRODUCT DESCRIPTION -Odette Maroon Sequence Lehenga Choli (Set of 3)
Order amount - 9633
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