This is regarding my order id NYK[protected].
I had placed an order for Roohaniyat pink chanderi suit via nykaa fashion app which is worth rupees 2610 but instead of the product shown in the image a local suit was delivered to me that did not even have a brand label stitched with it and tag was just placed inside the item. After raising return request, they put my request on hold and checked with brand. After carrying our the investigation they rejected my return request stating that "brand is denying any error at their end in shipping the product as the weight of the product matched at every scan point"
Weight will obviously match if you place any local suit instead of the one that I had ordered
I am not sure who is at fault nykaa or the brand but wrong product was delivered to me . For 2610 rupees, I have been given a local product which is not even worth 700 rupees and they are not even taking any action on this.
P.S.- This is not my first time when I have ordered online
I want immediate action to be taken on this
PFA red suit image which I got and another image is the screenshot if the product on nykaa fashion app that I had ordered
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