Ola Cabs / Ani Technologies — Billing

Address:	Mumbai City, Maharashtra, 400013
Website:	Ola Cabs

Please note the following:
1. on december 1, 2016 i had booked a ride from lower parel, mumbai to lokhandwala complex in a micro vehicle at 06:09 pm.
2. the vehicle arrived at 07:09 pm.
3. the driver, against my advice, decided to take the milan subway route. i had told him that the traffic is very heavy in milan subway and time taken would be more. but he paid no heed to my advice.
4. the total amount billed was rs. 712.00p which i paid. today the bill generated shows as follows:
A. base fare rs. 55.00
B. distance fare 1st 20 kms rs. 120.00
Last 0.6 km rs. 7.20
C. ride time fare for 118 min rs. 118.00
D. fare increase rs. 360.24
E. total fare rs. 660.44
F. taxes rs. 51.52
G. total bill rounded off rs. 712.00

You are requested to clarify the following :
1. why was the grade of vehicle changed from micro to mini without my
Consent.
2. the total of (a), (b), (c) & (d) is rs. 605.44, and not rs. 660.44.
3. the taxes applied rate is not mentioned.
4. no information was given regarding fare increase which was done
Arbitrarily.
Please note that i have been overcharged on 2 counts - (1) change of grade of vehicle and (2) total fare more by rs.55.00.
You are hereby requested to arrange for the refund the excess amount, in cash, at the very earliest.

Regards

Anil vohra