Ola Cabs / Ani Technologies — Charging escalated fare daily for 1 month

I have been travelling with Ola for past 2 years & always got final fare same as estimated fare with minor variations if any 5-10rs. I have been facing many issue with OLA since 11.08.2021, detail of Aug 21 rides as below:-
1). 07.08.2021- No issue
2).11.08.2021- No major issue in Morning
3).11.08.2021- CRN [protected] In evening ride I was shown estimated fare of Rs.611 which increased by 15% nearly (84 rs extra) for routine app route, normal traffic, no rain
4).12.08.2021-CRN[protected] Morning ride estimated fare went up from Rs.366 to 426 i.e. Rs.60 extra
5).12.08.2021- CRN [protected] Evening ride was a big issue .I booked this ride for Kaushambi but I left my ride at ISBT Anand Vihar, Delhi .Driver was not having MCD pass & requested me to stop ride in Delhi so he can save tax.I thought to help him & save my ride tax also for few kms. So I never crossed the Uttar Pradesh border for Kaushambi & left my ride at Anand vihar main road.When I got final fare for ride it was already higher than estimated fare by 50rs. (Estimated 607 final fare 657).Fee break-up showed 2 border taxes-1. Rajokri(correct) and other Kaushambi( wrong) which OLA support team accepted on call. Rs. 150 extra paid in this ride.
After trying a lot I got connected to support team.They told me that they accept that I never crossed U.P. border and this is a issue of wrong billing but they can't help me as I have already reached my credit limit for the month i.e. 5 as per their policies which is nowhere mentioned in App. This fact is totally wrong that I took 5 credit notes as I have taken 5 rides till 12.08.21 in which I took credit for 2 rides for fare being unreasonably higher than estimated fare.
They told me that they count waiving off cancellation charges also as credit note, that i had taken only once, so total becomes 4 only. This cancellation charges due to driver issues exists nowhere & neither used as cashback coupon so how can OLA count it as credit note.This amount never came to me nor I was responsible/reason for cancellation. Here I would like to bring to your notice that cancellation is done due to driver denying going to drop point, need payment in cash, they dont pick calls, asks details before coming to pick up (drop point, fare shown in app, payment mode) else cab driver denies to come .Such drivers never cancels the ride nor they come to pickup point.This has been brought to notice of OLA many times.In such situations we suffer as we are getting late for office/meetings, we helplessly had to cancel ride.So how can OLA charge customers in such situations where we suffer due to back to back cancellations/denying of ride by drivers.In ongoing rides mostly cab drivers stop for CNG filling which costs us 15-20 minutes waiting in long queue. Our time & energy is wasted in such situations but not counted by OLA.When driver has to wait for us or there is slightest of traffic, OLA charges us money & estimated fare shoots up immediately.
6). 13.08.2021-Morning No issue, Independence day coupon code used.
7). 13.08.2021- Evening. No issue, Independence day coupon code used.
8).15.08.2021-Evening-No major issue
9).15.08.2021-Evening.No major issue
10).16.08.2021-Morning ride estimated fare of Rs. 584 shoots up to Rs.638.Rs. 60 extra paid for no traffic, no rain, app route & reaching on same time as shown in app.
11). 16.08.2021-Evening ride estimate Rs. 682 but ride ended with fare of Rs.742 i.e. Rs. 60 extra. Driver stopped car twice for CNG filling and once stopped on DND to get fresh which costed me 25 min extra to reach .He was an old man that’s why I dint complained.
As we can see from above that OLA estimated fare fluctuates so much daily that it’s becoming hard for a middle class person to travel in cab due to COVID situations.OLA on one side gives customer independence day discount of 25% upto Rs. 60.But as soon the coupons get over OLA fare starts fluctuating on routine basis from Rs. 60- 150 for no such reasons as there is no monsoon, low traffic as most of the offices are on WFH.One side you give discount & other side your rates fluctuates so much. I travel same route at same time daily but still estimated fare fluctuates so much.OLA don’t have customer support number .I complained regarding daily steep fluctuations of estimated fare for no reason & wrong billing done on 12.08.2021 evening. But to my despair OLA support team kept telling me about some policies which are nowhere mentioned and that too they have wrongly calculated my credit notes ( I have 2 & they say 5).OLA should have transparent policies & try to make it convenient for customers rather than repeating ”we can’t help we have policies” .
This whole experience makes me say that OLA is charging unprofessionally (Estimated fares highly fluctuating), unethical policies (not mentioned anywhere credit point) and baseless arguments even after accepting wrong billing.Here I request my extra money that has been unfairly charged by OLA due to wrong billing/ waiting time
1. CRN [protected] dt.19.08.2021 Estimated fare was 628 apprx. which wentquite higher to Rs. 697 .On call with support system they are not able to provide reasons for hike but repeatedly telling its due to exceeding credit limit.Nothing is written in app regarding credit issues.Fare went higher by 70rs. for unknown reasons as there was no rain or traffic.I even instructed driver to follow the same route as shown in OLA app.

2.Also on 19.08.2021-There was a server issue in OLA app.While booking I was prompted a message of booking failure due to technical issue.So I tried booking cab again.When I got my ride another driver called for pickup which I never booked.Now OLA has charged 50 rs. for cancellation done.This issue build up due to OLA technical fault still they are charging me cancellation fee which is unfair.

3.CRN [protected] dt.16.08.2021 at 4:51pm- Estimated fare was Rs.648 apprx. which went higher to Rs.742 i.e. 94 rs..Driver stopped this ride twice for CNG filling and once on DND for getting fresh.This feels like customer being foolished by OLA as daily there has been a hike of Rs. 60- 100apprx. which is not possible anyhow as I have been travelling same destination at same time daily.

4.I as a regular OLA customer feels that OLA is charging wrongly .It daily raises its estimated charges when ride ends and never mentions the reasons and neither its bothered whether it was driver's fault or the customer's for rise in fare.I have been facing such issues since Aug 2021.If I calculate such escalation in my rides daily then OLA has wrongly taken 748 rs. apprx. and 150rs. apprx for cancellation charges which OLA dont give to driver.Cancellation charges are a burden for customer like me who is a office goer & travels daily with OLA .Rides are cancelled due to drivers fault as they dont pick calls, dont cancel rides if not coming, always asks for fare in cash, denies going to Gurugram, sometimes asks to come to main road but never reaches pickup point without informing.
Here I request OLA to refund all my money that has been wrongly billed due to OLA app technical faults, driver faults and refund of all surcharges/escalation/charges for waiting time due to CNG filling by drivers almost every other day.Even if there are 3 cabs in line for filling it takes almost 20 min due to which I as customer suffers (wastage of time, money and energy in waiting).