Ola Cabs / Ani Technologies — driver and cab complaint.

Address:

New Delhi, Delhi

I had complained about my issue last year in July 2018. Following up the same till now but no resolution has been given. Mail which I sent has been Attached

I book the outstation cab on 1st July 2018 to Ludhiana as I had to visit the doctor there.

We boarded the cab on 5:45 am. Issues started after sitting in the cab.

1) Cab was so dirty from inside and outside and was stinking.

2) Driver was stinking badly, it was difficult to even sit in the cab but as we had an appointment with the doctor and were getting late we decided to continue. We gave him deodrant and asked him to freshen up on the way. But that didnt help.

3) Speed of cab was fixed to 80km/hr.So thanks to that, we missed the appointment and had to wait an hour for our turn.

4) Music system was not working .

5) Driver stopped for CNG refill and we had to wait for 30minutes for the same.

6) Road tax was not paid by thr driver and we had to wait for almost 45minutes as driver stopped in between to coordinate with his guy. And also, he took the long and different route to avoid the police .

7) Driver was not following the GPS and infact took 2 wrong turns and wasted an hour and around 3-4 km.

8)When we were coming back from Ludhiana, CNG was exhausted and driver took wrong ways and wrong routes just to search for the CNG. He wasted our 2hours and almost 10kms just to search for the CNG.

After all this, I wrote a mail mentioning everything and asked for the cab change, I received the call and was told to press the sos button on ola app and was told that will receive the call immediately from the customer care.Which I did, but no action was taken and got the call from ola after 3hours of pressing the emergency button. They said that they are from emergency dept. and cannot take any action, and was told that to wait for the call from Customer service. So, we waited almost for 2 hours for the call which never happened, we were left with no option so we started back from there and recevied the call when we were about to reach home. And I told the executive that we cannot talk so will call after we reach.But I never received the call back.

So, When we reached back, to my dismay we were charged rs.8821 for the trip where in initially it was shown as rs.6921 (aprox.)

Please explain, why we have been charged extra for time and distance when it was all fault of driver.And why 2nights has been charged for driver and why insurance premium of rs.15 was added in my bill when I never requested for the same.

This is the standard of OLA??? This is seriously not acceptable from the brnd like yours.

Hope will get the revert this time.

Priyanka Arora