[Resolved] Ola Cabs / Ani Technologies — ola pass not applied on eligible ride

H2e

from Port Blair, Andaman and Nicobar Islands

Address:

Kolkata, West Bengal

I subscribed to Ola Pass on 16.07.2018 (Details Attached) which entitles me to receive flat fares regardless of peak pricing for 20 rides within 8km.

I took a ride on 17.07.2018 - 9:30 am, CRN [protected] for a distance of 7.7km (as told to me by customer care because the ride distance was not included in the invoice), for which I should be charged Rs. 149 but was charged Rs. 194 instead. Customer care told me that the Pass was not included for this ride because of some technical reason.

I am a regular commuter and I have taken a ride on the same route the previous day (CRN [protected]) where the "Pass savings" was applied (Details Attached).

+3 photos

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Jul 29, 2018

Complaint marked as Resolved

OLA pass is not applicable for "Ride Later" scheduled booking as mentioned in Terms & conditions* Line no.(14) - (Link to which was unavailable from the app at the time of subscription). Link to T&C*: https://s3-ap-southeast-1.amazonaws.com/ola-prod-website/Ola_pass_TnC.pdf

Jul 20, 2018

Updated by H2e Same issue repeated again CRN [protected]. Screen-cap attached.