Ola Cabs — Atrocious attitude of company

Address:	Chennai, Tamil Nadu, 600028
Website:	OLa

Dear team
Crn:[protected]
I am regular customer of ola. Today morning may16th2016 i booked cab for night time at 9 p. M. Morning after my booking i got sms that driver details will be sent 15 minutes before journey. At 8.50 p. M i received sms stating that "we could not find cab and instructed me to book a new cab".

My relative has to catch up flight tonite. If you are informing customers 9 minutes before journey how do you expect customers to rebook cab??? Do you think your company is loyal to regular customers???

When i called up customer care one guy lethargically answered that booking is cancelled and he asked me to book new cab using app.. He didn't even take a call to arrange cab by himself, when i logged in ola app there were no cabs found... Finally i have to pay extra charge (Double) to arrange a car from travels.

More than money it is the mental agony that matters a lot... If i did not get any cab since it was night time, will ola repay the flight charges???

Crn :[protected]
For the above complaint i didn't receive response. Again i had problem yesterday 18thmay16 i booked cab at 5.30 p. M. Driver called at 6.20p. M and said he cannot come as he did not have rest since morning and asked me to rebook cab. After that i received call from ola customer care that since i did not answer the call cab request is cancelled.

I dont understand why ola services are worst now a days when competitors are offering best service. How can ola blame customer for the driver's mistake???

I need proper response and compensation for the above nasty experiences.