Ola Cabs — Bill calculation

Address:

Pune, Maharashtra

Thanks for your service, i have always been your admirer and never missed opportunity to use/suggest to use. But today i had a bad experience with you. I booked Mini Cab from Tempo Chowk Wadgaon sheri to reach DLF akruti IT park (Quadron Business Park), Car was fine and driver too, I kept my Ola App active for current trip info, after 10 minutes of journey driver told me that his mobile device does not have enough battery and its getting switch off, after that i guess he had restarted his phone and kept it for charging. once i reached destination Ola App in my device and Driver device shown 25.3 Km of journey with total bill of 344 rs but driver complained me saying his Car meter is showing trip of 28 km so he made some call to Ola and your representative asked me to pay a bill of 376 Rs so i refused to pay and dial customer care, in discussion your representative manually calculated distance of 31Km with the help of Google maps and asked me to pay bill of 412 Rs to driver so i did that. So now i have invoice on my mail of 344 Rs and 376 Rs and i have paid bill of 412 Rs. How customer care representative can manually calculate bill with Google map, there are 'N' number of ways to reach same destination? Trip : CRN70433078 White Tata Indica MH 18 P 0457 Driver : Ravindra So if Ola works this way i think its really a bad option to take next time. I would like to wish you all the best luck.