Ola Cabs — Booking denied by co. At last hour.. Missed flight

I have just posted one similar question. In your case you have only mentioned about the importance of reaching a place in time, I would like to add tone more point.
In case of failure of such service, does the company pay for the monetary loss? Flight/hotel expenses paid in advance etc.
Or I have to go to a court and things will go for years.

i have booked OLA cab at 22:00 hrs on 18.01.2016 for 19.01.2016 @ 00:30 hrs and OLA driver Mr. Gopi called and told him the address to pickup from guindy to Meenambakkam and back to Guindy, he said only drop will accepted but where else i used OLA several times from pickup point and back to pickup point for drop. he told me to cancel the booking and i asked i will speak to you'r office and then only will cancel. within a minute he called back and told me cancel and did'n't.
he stated shouting and said the the local guy from guindy and he will come if iam not cancelling and statred shouting again and again. and after that i received a call which i have not atten and then message received as cancelled due to no response. what is this, don't you thing it's funny. i want you to take a severe action on the driver his mane is Gopi ctc # [protected] CRN #[protected]. does he think he is a ROWDY. how can people travel with this kind o[censored]neducated and irrespectful driver. i was using OLA for more than two months for officially purpose because of this idiotic issue there is a remark in my office. i even used OLA on 18.01.2016 @ 00:30 hrs for RS.201 CRN #[protected]. i am really fed- up with your service and i won't use OLA ever again untill any action taken.

Abuse calls from cab drivee

Hi, my wife getting some abusing calls
[protected]
Vasanth
I want immediate call back from your end.