Ola Cabs — Cancelled the cab at last minute

Address:

New Delhi, Delhi

Hi Team, I have booked Ola cab for 12th August from Shahdara to Domestic Airport for 8.15 AM. I booked cab 4 days before on 8th August and continuously following up that cab has been booked or not and I always get positive answer. On 12th August I again called at 7.30 AM so they confirmed me that cab has been booked and I will get a call from driver 30 minutes before. Driver called me at 7.55 AM and asked me the pickup location and destination pointand cut the call. Then at 8.10 AM I got a message that my cab has been cancelled as no driver is ready to go Airport. So my question is why they cancelled the cab at last minute. Why I did not get the cancelled call at least before 30 minutes. Due to this reason I catch up my flight at last minute after booking private Taxi at double cost. Please look in to this matter and take some action and please get back my amount which I paid extra due to this. Thanks, Ankur Jain