Ola Cabs — Cancelled the cab booked 4 hours in advance

Address:

Bhopal, Madhya Pradesh

I AM ENCLOSING THE E MAIL WHICH I SEND TO THEM WHICH HAS ALL THE DETAILS Respected sir/madam, I booked a ride on 24 MARCH 7:48 PM for a cab from aashima mall to pick us up at 12:05 AM ON 25 MARCH(CRN[protected]. I hope you understand the fact that I booked it before 4 hours just to make sure that the cab will be available at that time and we won't be stranded in middle of the road at midnight. We actually went for a Malayalam movie (100 days of love) and it got over by 11:45PM. I got a message at 11:43 saying that my ride has been upgraded and i will be picked up at 12:05, but within a couple of minutes i got another message stating that my ride has been cancelled as you are unable to find a cab near my pickup location. YOU SHOULD KNOW THAT WE ARE NEW TO THIS PLACE AND WE DON'T KNOW HINDI, IT WAS 12 AM AND YOU GUYS JUST ABANDONED US IN AN UNKNOWN PLACE. I called your support number [protected] and the guy who picked up the phone was too arrogant. When I requested him to do the booking for another cab he said that no cabs are available in our area and he will not be able to provide any cabs. When I pleaded him to arrange for a cab he coldly replied it is not possible and disconnected the call. WE WERE STRANDED ON THE ROAD AT MIDNIGHT, THANKS TO THE EFFICIENT SERVICE PROVIDED BY YOUR COMPANY. EVEN 4 HOURS DOESN'T SEEM TO BE SUFFICIENT FOR YOUR TOP CLASS SERVICE TO PROVIDE A CAB. Since we understood that we will not be getting any support from you, we started to look for private taxis or auto rickshaws to get back but we were not able to find any in the midnight. We kept on calling your call center and kept on trying for cab from your app and finally a guy from the call centre said he has made a booking for us CRN[protected] and within 3 minutes i got another message stating that CRN 70140796 has been cancelled as you are again unable to find a cab at our pick up location. We had no option other than to try again and finally we were able to make a booking through your app CRN70141887 and i got a message stating that the cab will pick us up at 12:50 AM and finally your cab arrived at 1:10AM I AM WRITING THIS LETTER TO BRING TO YOUR KIND ATTENTION THE EXTREME INCONVENIENCE YOU CAUSED US AT SUCH AN ODD TIME. WHO WOULD HAVE TAKEN THE RESPONSIBILITY IF SOMETHING HAPPENED TO US IN THE MIDDLE OF THE NIGHT. WE BOOKED THE CAB BEFORE 4 HOURS JUST TO MAKE SURE THAT WE WILL BE SAFE AND WILL GET A VEHICLE ON TIME. THERE WERE GIRLS TRAVELLING WITH US, IF SOMETHING HAPPENED TO THEM WOULD YOUR COMPANY TAKE UP THE RESPONSIBILITY. PLENTY O[censored]S ARE USING THIS APP AND THIS IS NOT THE FIRST TIME YOU HAVE FAILED US. I HOPE YOU ARE ALSO AWARE OF THE FACT THAT OLACABS IS NOT THE ONLY TAXI SERVICE AVAILABLE FOR US THERE ARE NUMEROUS OTHER SERVICE PROVIDERS LIKE UBER, MERU CAB, TAXI FOR SURE etc. PUTTING OUR TRUST IN YOU PEOPLE WAS A BIG MISTAKE.WE WILL NOT REMAIN SILENT THIS TIME WE ARE GOING TO PUBLICIZE THIS AS MUCH AS WE CAN, TO MAKE SURE THAT NOBODY WILL BE TROUBLED BY YOUR IRRESPONSIBLE SERVICE AGAIN. I WILL BE SENDING THIS E MAIL ALONG WITH THE PROOFS LIKE SCREENSHOTS OF MESSAGES I GOT, THE CALL RECORDINGS TO ALL THE MAGAZINES AND NEWSPAPERS AND OTHER CAB SERVICES. WE ARE GOING TO STIR UP A REVOLUTION AGAINST YOU ALL OF MY FRIENDS HAVE BEEN USING OLA CAB APP AND ALL O[censored]S HAD GIVEN 5 STAR RATING IN THE APPSTORE. NOW ALL O[censored]S ARE GONNA GIVE THE LEAST POSSIBLE RATING AND ARE GONNA UNINSTALL THIS APP AND USE OTHER CAB SERVICES.. WE MADE A MISTAKE BY TRUSTING YOU, NOW WE WILL MAKE SURE THAT NOBODY DOES THAT MISTAKE AGAIN.