Ola Cabs — Cancels cabs without customer consent and deducts funds even though it hows failed

Address:

Hyderabad, Andhra Pradesh

Booked a cab well in advance on 1 sep and the OLA cnfirmed that the cab will be there and will share driver details 30 mins in advance. On 2nd sep driver called and hen cancelled the cab as he though the address was far . This is the second instance in last 3 days . My funds are stuck with OLA with they not refunding the funds a promised. Neither do I get cab when needed. Missed a very important meeting due to the Companies negligence. The service is not one that should be recommended and regret sharing it frineds.