Ola Cabs — Charge for waiting even in traffic signals and jams

Address:

Bangalore Urban, Karnataka

Ola charges Rs 2/min on the trip even while the car is stuck in traffic or at a signal. I am charged anywhere for 35min to 55min for a trip from Sahakarnagar to Electronics city depending on the peak hour traffic conditions.On top of this OLA charges 1.2-1.5 times the usual fare at peak hours. Shouldn't waiting time be charged only for the duration that the cab is made to wait before the trip starts ? OLA has turned a deaf ear to this in spite of repeated requests and complaints. Kindly resolve the same Thanks Ashwin