Ola Cabs — Complain Against CRN[protected]

Address:

Hyderabad, Andhra Pradesh

Hi Team, I have been penalized severely for having faith and trust in Ola Cabs. I am a heavy Ola Cab user and a great fan of your service until last Wednesday 19, Aug, 2015. Let me narrate the harassment caused to me by you and your team for CRN[protected]. 1. Driver details were messaged to me around 7:40 am and I had a word with him and guided him the way. 2. All of a sudden around 8:05 am, I got a second driver details, where my pickup time was 8:05 am. Not sure, what happened to the first one? 3. At 8:10 am I called the driver I called him up to asked him about his whereabouts, he said he was at the pickup place which actually he was not. He was at some location which was actually 5 kms away from me. 4. I called the customer support, Spoke to agent the second time, expressed my concern that I had a meeting at 8:30 am and I am getting late for that. She said, “She would provide me a new driver” 5. Around 8:30 the new driver called me and said “I would not come, as your booking is that of 8:05 am and now its already 8:30 am”. 6. I called the customer care executives told complained about the irresponsibility of Ola and also spoke to supervisor Miss Dolly, she said she will have a senior management speak to me on this that day evening. Till date I do not have any call from anyone from Ola. Do you value time of others? I had to miss my very important client meeting because of Ola Cabs. I was so late, that booking a auto and reaching office 30 mins late on an important day would have made no sense. Ola has made me look like a fool in front of my Colleagues, and also I had to stay back and apply leave for no reason. Seeking justification and strict action from the customer management team of Ola. Regards, Niraj Choraria