Ola Cabs — Dispointment about service

Address:

Mumbai City, Maharashtra

I had been using OLA since long. On 27th I booked the cab and got confirmation about the booking. It was the travel from Airoli Navi Mumbai to CST station. ( CNR 23313613 on 27 dec 2014). Pick up time was 6 PM. The bookIng was done around 12:30 Pm. I recieved no message about the cab drives name and the cab details till 5:30. I called the helpline. I was told that I woulD recieve the details in another 15 min. Since there was no message again till 5:45 pm I again called back and explained the matter on helpline number. I was told that our system is in the process o[censored]pgradation and we cant help you at present. It requested to please arrange arrange the cab since I had the Booking done so early. The gentleman on helpline was not ready to do any arrarrangements. It straightaway told sorry for that. ( pl. check the recodings if you have). He also offered some 300 ola Money as compensaTion, which never came to me. My whole famile incluDing kids faced a big problem due to this. On eleventh hour the seen was very panic. We some how hired a diffeRent taxi and while we were going to CST I receieved Call from OLA car driver twice (at around 6:30 pm) that he can take me to CST. With experience I lost the complete trust on OLA.