[Resolved]  Ola Cabs — Driver and hidden fees that Ola should know about

Address:

New Delhi, Delhi

I called driver about 10 minutes till 8 so ask his location. He told me about 15 more minutes. When I made the booking I requested a driver who understood English. He did not. At 8:30 I called Ola cabs to ask why I get text message showing journey has started when the driver did not show up? I was put on hold and then was told the driver was there outside waiting. When leaving I wrote down the starting mileage and the driver confirmed it was 16738. Before starting I had the motel concierge come and ask the driver if it was out of the way to take me by a part of the Connault place. He said no so we went. When we left Connault place the mileage was 17773. Drive then drove to some area and parked the car after me paying for some fee. He told me I owed 200 rupees as it was for a licenses or something. I called Ola cabs at 10:34 to complain as I did not know what was going on. No one ever got back in touch with me and I still do not know what that was about. Upon on arrival to Agra at the Taj the driver let another person in the cab who told me he was going to be my guide. I told him I did not need a guide and he insisted on walking with me thinking I would change my mind. The driver had a side deal with that guide to make money off me. While I was trying to eat a lunch in the car before leaving I had numerous people standing out the door wanting to sell me any number of items. At 4:31 I called driver as I was done with the Taj visit. Here are my problems with the driver, he did not speak or understand English or Hindi words like Kith-na for how much? He would not stop to let me buy souvenirs as he keep saying no parking but yet people were parking on the side of the road to buy stuff, His driving was terrible as he would speed up to 110/115 and once up to speed would take foot off accelerator slowing down to 60 KM or 80 then he would repeat the process all over again. NO wonder it took over 3 hours to get there and to drive back. The mileage is in contest as I know what it was when I started and when I left. The driver must have left when I was in the Taj as he was not parked in the same place. When you subtract the end mileage of 17237 from 16738 you get 499 KM driven. The cab meter showed it as 507. I never got a receipt from driver and I feel he ripped me off for some additional fees. How can Ola cabs who run people to Agra on a steady basis no know that a round trip toll is 510 rupees, leaving Dehli on the flyway is 200 rupees and coming back is only 70 rupees? I had numerous conversations about this with different people who are supposed to be in customer service. Unless Ola cabs makes an effort to address these valid concerns I would not recommend their services. I wanted to prepay all on my credit card so I would not pay additional 3% transaction fees and they should have known what the toll charges were.