Ola Cabs — Excess Fare with Irresponsible worst services

Address:

Bangalore, Karnataka

I have booked OLA cab(MINI) on18th March, 2015 through OLA cab application for pick up on 22nd March, 2015 at 7 am from Ramamurthy Nagar to kempegowda airport(Bagaluru).I have received mail confirmation with booking confirmation No. CRN68961787 at the same time. Complain No. 1: I had also used coupon code which is a value of Rs. 200/- wave off against this booking.Which was not redeemed from my bill which is enclosed herewith. Please find. Complain No. 2: I have received pick up car details/drver mob no. message from OLA Cab at 6:45 am on 22nd March'2015 but its really shameful for OLA cab transport that after prior confirmation also their car/vehicle unable to came for pick up at 7am and late come by another 15 mints.As per rule Cab should come at the pick up point minimum10 mints before as per customers knowledge. But how OLA cab is charging Rs. 66/- for waiting time(33mints) its really a new hike of wonder. Complain No.3: When my OLA cab not came to pickup me at 6:50 am, I was worried and called up again to OLA customer service and customer care representative has informed me that one cab is near to my pick up point and he has canceled my original request which was applied with coupon code and created a new request for the journey. Now my question is why people should booked OLA cab through OLA app(mobile/PC)...whether its no use or OLA is unable to provide minimum service at all???????? Complain No. 4: OLA cab service has to checked their all vehicles in condition its really disappointing that when I have asked driver to switch on Air conditioner(AC), he answered me that AC is not working...so what type of car OLA has used for their services and more of that what type of satisfaction a customer should get with this bogus service with this surfeit bill??????????????????? Complain No. 5: Driver has not paid any toll charge at toll gate and I believe no toll charges is there for sunday, because I have not seen not a single car paying anything at toll gate because at that morning time not a single coupon counter has been opened. So why that Rs. 75 toll charge has been added in my bill????????? Complain No.6: There is no where mentioned in bill Rs 200/- less from total amount after applying coupon code. Why So??????????????? When I have paid the amount for this journey, I was big surprised about the amount, diver never on the AC but the bill was Rs. 808/- and when I have asked driver why the bill amount is excessive he asked me to check my mail A/c to see the detail bill send by OLA cab to me in my mail A/c. I have received the bill receipt copy from OLA Cab with the break ups as mentioned below- Base fare for 30 kms: ₹540 Rate for 9.64 kms: ₹125.32 Wait time charge for 33 Min: ₹66.0 Peak time charge ₹0.0 Toll Charges ₹75 Total Payable Bill ₹808 Its my request to OLA cab kindly investigate the above matter and return me back my excess amount at the earliest as the amount which OLA(mini car) has received from me is Rs. 130 more against a normal bill which I've generally paid for the same distance(i.e. my residence at RamMurtthy Nagar to kempegowda airport).