Ola Cabs — Exorbitantly high amount of bill

Address:

Kolkata, West Bengal

This is to inform that yesterday i.e. on 23rd July I have availed OLA cab at around 9:45 AM from Shyambazar to CIT road, invoice no CRN[protected]. The distance is 8.95 KM and I have been charged Rs- 429/- . This amount is exorbitantly high and therefore I called the customer care. As per your call center executive, this is the pick time and there are fewer amounts of vehicles in Kolkata. Therefore I have been charged Rs- 429/-. She added that sometime the ‘pick price charge’ is put on the actual amount and the amount become high, and it is my fault that I have agreed the terms and condition of OLA cabs at the time booking. Below details is for the reference First 4 km: ₹99.0 Rate for 4.95 km: ₹59.4 Free ride time (10 min) ₹0.0 Ride time charge for 26.23 min: ₹26.23 Peak Pricing charge (2.2x) ₹221.56 Total tax ₹22.75 . Now my questions are • If OLA Cabs is having less no. of vehicles, Who is responsible for that? • If OLA Cabs become unable to fulfill the demand of people, why should I pay this high amount. At the time of booking I thought if OLA is charging ‘Pick price charge’, then maximum it can be Rs- 250/- because the normal taxi takes maximum Rs-100/- from Shyambazar to CIT Road. . As per the calculation I have been charged Rs-48/- per Km, which is not at all convenient for a middle class people. I have mail to OLA(Email id:[protected]@olacabs.com) regarding this on 24th July, but not yet got any response. Request you to kindly look into this matter. Thanks & Regards, Abhijit Chakraborty