Ola Cabs — Irresponsible driver, unacceptable service

Address:

Visakhapatnam, Andhra Pradesh

Cab was booked for a pick up at a particular time but it did not arrive. We have waited until 5 minutes after and called the driver. The driver then tells us that he is at a far off location and will not be able to make it on time and asks us to look for alternate cabs in the app. Website says that booking a cab immediately is possible only through a phone call to 33553355. But no one has answered our call. Driver has no responsibility to call and inform the customer in advance. At the last moment we could not find transport to the airport and we got delayed for check in. Our connecting international flight was also affected by this negligence.