Ola Cabs — lack of customer service

Address:

Chennai, Tamil Nadu

I have been using ola cabs for nearly 10months in madurai city. I haven't faced any difficulties so far. Currently I'm in Chennai and i booked ola auto and ola cabs, both the services are very poor in Chennai. The drivers doesn't seem to respond me properly and cancelled my ride without giving prior information. And the drivers are asking the customers for the route as they say they are new to the city. This has happened to me twice so far within a week. What a foolish response from a taxi driver who does not know about the route in the place he is as a driver.The happened to my friend also. I feel really hatred about the ola cabs. They have been doing really well in the beginning but now it is turning to towards the worst. No use of increasing their business by merging with taxiforsure, where now ola has failed their customer satisfaction.