Ola Cabs — Loss of mobile in ola cab

Website:

www.olacabs.com

On February 2nd 2016, I booked an Ola cab (WB 19E 9694) at 6:54 PM from Narkel Bagan (New Town) to (Khushali @ 29) Jessore Road, Kolkata. The journey took around 25 mins and in the journey I called my mother too. That was the last time I used my mobile (Xiaomi MI3 IMEI #[protected]) that day. After that we got down the cab and realised only at 9:10 PM that my mobile is missing. We called to my mobile @ 9:15 PM it rang without being picked up and we called again but it was then switched off. One of my friend told that she called at 9:07PM and nobody picked up the call. Then I called the driver and querried he told there is nothing in the car. He also told that after our ride he told two rides.

Since phone was switched off at 9:16 PM so it would either be the second customer or the driver who has possession of the phone. Now I want you to reveal the contact number of the two customers who rode the cab after we got off it. Please co-operate with us else we need to approach the consumer care. This information would be passed on the local police who would supervise and investigate the loss.

Having raised a complaint with Ola they dropped me a mail mentioning that the driver told there is no mobile in the car. I am 100% sure that my mobile is dropped in the car only and OLA, the well reputed car service refused to give the contacts of the next 2 customers. This is creating bitter taste on Ola as a company.

CAB Number is : WB 19E 9694
Driver Contact Number: [protected]

Registered Email ID: [protected]@gmail.com
Registered Phone: [protected]