| Address: | Bangalore, Karnataka | | Website: | www.olacabs.com |
Hi, i had to travel to chennai for some official work and hence i had pre-booked ola mini cab from the"ride later" option in the ola app on 19th may, 2016 for 9:45 pm.
Post landing at 9:15 pm at chennai i received a message from ola cabs stating that i would receive a message prior 15 minutes the booking time. I thought i would take 10-15 minutes to reach the main departure gate from the landing point and till then i would have the driver details.
I received a message of the driver name and contact number at around 9:30 pm at a time that i had reached the departure gate. I dialed in the drivers no,. Who spoke to me in few english words that he could manage saying that he was at home and will not coming to pick me up and that the sms was automatic system generated. While i was trying to try for another option i received another message with another driver contact details and vehicle no. I again dialed in the drivers number to which he too told me the same thing. It was already 10:00 pm at the time. Frustrated i had to take a pre-taxi at the airport that cost me almost 2-3 times the cost. I again received a call and a sms at around 10:15 with another vehicle details and driver contact number. This time however, the driver called but i was already on my way to the hotel.
This is very unprofessional of ola cabs, if they are booking a ride they must at least have the courtesy to inform the concerned person well in advance in case of no show so that the person can at least look for another option. It is the moral responsibility of ola cabs to intimate. A female person travelling to another city and waiting on the departure gate at such late and odd hours is totally not safe and also unwanted.
Another incident that took place the next day on 20th may, 2016 was that i had booked ola mini from numgabakkam to perambur that showed the car would arrive in 5 minutes. However, even post 15 minutes there was no sight of the car and i could see on the map provided that the car was travelling in the opposite direction.
Again, frustrated i cancelled the ride and booked another cab.
Such slow reactions in case o[censored]rgency is no way acceptable. Was this information helpful? | 
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