Ola Cabs — Pathetic services

Address:

Mumbai City, Maharashtra, 400055

Why is it that I always have to get a poor service after every second service that I use of yours. This isn't the first time Im complaining about this issue. Today again my ride from Santacruz to my office in Fort was pathetic. the driver name was Vipin with the car number MH04GD4602 (a silver indica). This overtly knowledgeable driver again took the longest possible route to reach Ballard Estate, Fort from my house in Santacruz and I again ended up paying much higher a price than i generally pay for the same trip everyday (and FYI I take an Ola everyday to work). By the way he even took a U turn somewhere since he wasn't too sure about the route inspite of me providing him with the basic guidance of my route long back.

Can you guys come up with permanent solution? Or do I have to keep writing to you for every alternate trip of mine? Like really?