Ola Cabs — Too much OLA cab rate in Tirupati

Address:

Chittoor, Andhra Pradesh

Hi, I have booked an OLA cab to travel from Tirumala to Tirupati which is around 22kms along with 3 of my friends. The cab came in less than 5mins after booking and during the journey we were asked to pay the toll charge (Rs.25) which we paid. By the time we reached Tirumala, we asked the driver to show the bill and we got shocked after seeing that as it charged Rs.909. We called for the CustomerCare and no one responded properly, one said pay 350 to driver and leave, when I asked to tell the same to driver, they put the call on hold. I asked the driver about where this money will go, then he said it's for me only. At last, there came a person on call stating that he is the superior for OLA in Tirupati and he told we have to pay the full Rs.909, I argued with him what is that rate 40 Rs/km, then he told it is because of hillstation(but it never shows in their site nor the app, it showed the ride estimate as 230-240 for us) . As we are running out of time for darshan, we gave 850 which is the revised bill they sent by decreasing the wait time which showed 52mins( We never made the cab wait). This is so bad and they are looting people like anything. The driver said the money is for him and the superior said it is for OLA, when I asked him the same, its not my business. I think they are doing a fraud by generating bills like this. I suggest one not to take an OLA cab. Their service is poor and their customer care just wastes our phone bill but of no use. These type of people must be kept beyond bars. Is 40+ Rs/Km not too much ?