[Resolved]  Ola Cabs — Very unprofessional service

Address:

Bangalore, Karnataka

1. I booked an Ola cab from Vidyaranyapura - Orion Mall: This driver who drove us to Orion Mall didn't know the correct route (at least pretended that way) and took slightly longer route which can still be accepted. But the worst part here was to see a WAITING CHARGE OF 24 MINS, WHERE THERE WAS NOT EVEN 5 MINS OF WAITING AT ANY OF THE SIGNALS. WHEN I ASKED HIM ABOUT IT, HE SAID HE HAD ARRIVED EARLIER. BUT THAT'S NOT TRUE. 2. The ola App always seems to have an issue. I first called the ola customer care to book a cab for me from Orion Mall to New Thippasandra. The customer care executive said the cab is booked and that I will receive a message. I DIDN'T RECEIVE A MSG OR A CALL FOR OVER 10 MINS AFTER BOOKING. LATER, THE DRIVER CALLS AND ASKS FOR THE DROP LOCATION. WHEN I ASK HIM TO COME AND PICK UP, HE FORCES ME TO TELL HIM THE DROP LOCATION. AFTER I TELL HM, HE REFUSES TO COME GIVING ME TRAFFIC AS A REASON. PATHETIC!!! 3. I call the customer care again and book another cab, even this time didn't receive an sms. However, the driver called immediately and said he's at yeshwanthpur bus station and is reaching in about 5 mins. I waited for 20 mins and he still hasn't turned up. And then I call him back to find out that he is still at the same place. When I ask him why so long, he says there's too much traffic. I mean, do we look like fools to drivers? 20 mins and he hasn't even moved from there? Give me a break. I patiently wait AND THEN AFTER ABOUT 15 MINS, WHEN I CALL HIM HE SAYS HE IS WAITING AT THE ENTRANCE OF ORION MALL. I WALKED ALL ALONG THE ROAD LOOKING FOR THE CAB AND NOWHERE WAS THE CAR FOUND. AS A CAB DRIVER, WOULD YOU NOT KNOW EVEN THE ENTRANCE? ALRIGHT, I UNDERSTAND HE DOESN'T KNOW. BUT WHO CANNOT UNDERSTAND THE ROUTE WHEN I AM CLEARLY INSTRUCTING. IN ALL I WASTED 45 MINS AT THE TIME IN THE NIGHT AND HAD TO TAKE AN AUTO PAYING 1.5 METER CHARGES. HAD I NOT WAITED FOR THIS I WOULD HAVE AT LEAST SAVED SOME AMOUNT. Since Saturday I've called the customer care 3 TIMES TO COMPLAIN, THERE'S BEEN NO RESPONSE AND I AM HAVING TO WRITE AN EMAIL.