Ola Cabs — Wrong Booking, Illiterate Driver & Over charged

Address:

New Delhi, Delhi

Hi Team, I had the worst experience with Ola Cabs yesterday. I booked a cab in New Delhi from Shakti Nagar to Naraina Industrial Vihar Phase 1 on 26/04/2015. While booking, your team booked for 9:18 AM instead of 7PM. I had to made the booking thrice, cancelling the previous two. Every time they made the wrong booking. Such a fool team you have. But just before the pickup time(7PM), i got calls from three different drivers. First driver. Mr Tejveer said he is stucked in traffic so he will be late & asked me to check for alternative nearby cab. After calling the customer service team, they cancelled the Tejveer's cab(Grey tata indigo HR6614057) & booked the alternative cab, Mr Akhter Ali (UP14 ET2853) which again also was late . Suddenly i got a call from new driver saying that i am waiting from 6:45 PM. We boarded that cab at 7:20PM so waiting charge should be for 20 minutes but he charged for 36 minutes. To add to this, he did not know the route at all plus he did not had the GPS in his cab. What the hell is this?? The actual distance is 9 KM but he took 15 KM, we were over charged. Bill was charged on CRN 77954749. Our cab at 10:30 PM was also a disaster. Driver is Mr Faruk, CRN 78094452 White Innova HR74 AT2413. He was not ready to wait . What is his problem, when we are paying waiting charges. Once boarded, he took the very long & different route to reach Shakti Nagar. But he took the Dhaula Kuan route which he should not have taken at all. Total distance covered is 26KM which is too much as the actual distance is 9 KM. We were telling him the correct route but he did not listen to us. He was doing his own thing. It was scary for us . Why the hell did he do that. He was also not having the GPS. Such a horrible experience for me & my family. Please take this issue very seriously. Your prime concern is the passenger . Do look into it & take a serious action .