Ola Cabs — Your free upgrades are actually not "free"!

Address:

Gurgaon, Haryana, 122002

Hey guys,

I am a frequent ola cab user and there are times when i get a free upgrade from ola like from mini to sedan or micro to mini. But, here's the problem, if its a free upgrade i should be charged as per the lower variant that i selected while booking (Lets say, micro) and not the upgraded car (Say, mini). This has happened with me many a times now and am highly disappointed with ola due to this.

Here's a recent example, i booked an ola micro from safdarjung to gurgan dlf phase 3 and was charged rs.234 (Crn[protected] and then i booked an ola micro but because i got a free upgrade to ola mini i was charged rs.348 (Crn[protected] on the same route.

I am not expecting any sort of refund here coz i don't want any hassle but i would really appreciate if this is rectified soon ; i don't want any free upgrades if you will charge me more for that.

Hope to here from you soon!

Cheers!!

Vibhor kaushik
Mobile number: [protected]