This is regarding the ride that I took on the night of 23.04.2023 from Urbana tower 4 to Howrah Railway Station. The ride details are CRN [protected]. The fare was around Rs. 193 & I confirmed the ride. The driver on arrival refused to take the fare through Ola Money and informed me he will not go there in less than Rs 300 and that too, on the payment being directly made to him through cash or UPI. As I was in a rush and did not have many options, I agreed to his demands. But while taking the ride, I noticed that I was not able to change the payment mode from Ola Money to cash.
On arriving at the station, I tried explaining the issue to the driver but he was adamant that he had told me about the conditions beforehand only. So I had to pay him another Rs. 300 through UPI for the same ride for which I was charged Rs 193 on Ola Money.
So technically, I was charged for the same ride twice, which is why I am writing this mail to you. Hope you can help and cancel the fare that is charged to me on Ola money as that is clearly unreasonable, charging me twice for the same ride.
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