1. After one week of receiving it and 24 kms of running the seat lock (they call it the “boot “! ) decided to lock or unlock at its free will. My complaint lodged on 8th April was attended on 18th April and it took 15 minutes for the technician who came for the job. After another 4 days on 22nd April the same lock decided not to open again, come what may! I complained again on 22nd April and am waiting for the response (in terms of action, not just email)
2. On 4th May the digital display decided not to turn ON. You can’t unlock the scooter without entering the Passcode and for that you need the touchscreen display ON. Customer service was called and they took the RSA, Road Side Assistance supervisor on conference call. At 11 AM I was promised that they would tow the scooter to workshop in an hour as they had these towing vehicles placed at multiple locations. Finally the scooter was towed away at 5:12 PM on 4th May.
3. After plenty of emails and phone calls today 6th May at 8 PM, I am still unable to get confirmation from the company that the scooter has reached their repair facility, wherever that is (a well guarded secret)
It’s time someone knowledgeable about the due process of law, took the initiative to sue the company, Ola Electric, of criminal liability. Was this information helpful? | 
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