Ola — Ola rules about travel route selection and single drop policy

Address:

Chennai, Tamil Nadu, 600097

I am a regular customer of ola for a past 1.5 years. I have had a mixed experiance during this time period. However since this ia a place to submit complaints, I will speak on the harah side of my experiwnces.

I dont understand certain rules set by ola like

1. Some drivers insist that ola rules strictly prohibit them to take any route other than the shortest route. I do not understand who has given this right to ola to set the route on behalf of the passenger when the passenger is paying for the distance (rs. per km) as well as for the ride time (rs. per min). I feel this should be stopped immediately or atleast altered to provide more freedom to the passenger to choose their route. Shortest route can be the default route, but it should flexible enough to change routes.

2. Some ola drivers insist that as per ola rule they cannot drop a co-passenger on the way before continuing to the final destination of the journey. I really do not understand this logic. If three friends have gone on a trip and they stay at three different places( in the same direction of the journey) the rule forces them to book three different ola cabs for each, just because as per ola rules the deiver will drop all three only at one location. If this is some management trick by the high level management of ola to increase their bookings, then it is not cool. I see it as harasement of the customers.

Kindly take care of these rules.