[Resolved] Olx India — Legality option - account ban without any prior intimation, without anything illegal - id : abhishek [protected]@gmail.com | |||||
I write to you informing you in prior that the humiliation & embarrassment caused by olx to a genuine user, in this case its me (Account id - [protected]@gmail.com) Iam informing you that i will be taking olx (India) to court & lodge a formal complaint for the harassment caused with intent to a genuine user with the above id. I have created content on which no one can have any rights and also have substantial information and interaction generated on ones own will and efforts. The buyer seller info generated by me has come to cause a substantial loss to me owing to this "ban" which has compromised the content generated by me without prior notice and unreasonable grounds for the ban. The account has been banned as noted by your customer executive, as one who claimed herself as bhavneet or whatever the person may be, for reasons that she alleged as "these kind of ads" referring to a non-monetary dating ad posted as personals. Olx usa & europe have all kinds of ads that border in the perosnal space and choices of individuals which includes "dating". However your agent and olx has come to ban the account on grounds of "these kind of ads" apparently implying that its illegal with implied moral judgement from the representative of olx-india with call center number of[protected]. Besides the loss incurred and personal harassment meted out by the company olx to a genuine user, i also have proof that it blatantly encourages posting agents who create content on behalf of others without the real owners consent & illegally without any legal rights act as brokers/commission agents to make a quick buck by withholding direct information of the real owners. This is encouraged further by olx which doesn't make & has deliberately failed to make serious segregation and filtration of true individuals (Actual buyer /sellers called so henceforth) from posting agents / brokers in its user interface. This clearly underlines the intent to extend support subtly to unscrupulous elements and also encourage that they thrive by allowing ads from them and wasting time effort & energies of true buyers like me. The claim can be clearly proven if you go to the pre-owned cars section where-in a majority of the cars listed for sale are done by unscrupulous elements like brokers (Without any license to conduct business activity). Olx-india has the gall to support indirectly, with intent to support such illegal brokers, posting agents (As olx refers to them in its policy t&c). But when it comes to genuine users like me it takes a bold step without reasonable notice period /resolution and explanation for a ban which cannot be proven as grounds for the same in the indian cyber penal codes. (Non monetary-dating ad (Non commercial), i repeat is not a illegal activity to ban without prior reasonable notice.) I have clearly mentioned to the executive who didn't forward my call to senior level managers, on my personal request for a resolution, and intimates that senior level managers too will report the same and behave in the same manner. She also refused to give me a complaint number on request and also a moral obligation on a complaint raise request. The email account of olx grievance officer too has been deliberately shut off (See [protected]@olx.in) I clearly communicate my intent to take olx india to court for this outright humiliation & perceived loss done with intent. Whereas the illegal brokers (Non licensed) clearly conduct business easily with indirect support from olx india and waste time / energies / money of real individual users with rights to freedom of expression and choices. Call placed to the executive at april 21/2017 12:01pm after the account ban done previous day by olx-india. Regards; Abhishek jain +[protected] / id - [protected]@gmail.com Coimbatore, tamil nadu. Was this information helpful? | |||||
May 25, 2017 Complaint marked as Resolved Verified Support Apr 22, 2017 OLX India Customer Care's response Dear Abhishek, We apologize for the inconvenience caused. We wish to inform you that the concern has been addressed by our specialized team. Additionally, we have already sent you an email pertaining to this issue. We request you to check your inbox for the same. If you have any further issues, feel free to contact us at [protected]@olx.in. Regards, Team OLX Verified Support Apr 23, 2017 OLX India Customer Care's response Dear Abhishek, We do understand your concern and wish to help you. Allow us to explain the reason for block! We can see that our system blocked the account because of an irrelevant Ad that you have posted on our site. Due to this reason the account was blocked from the site. Please go though this link to know more: http://help.olx.in/hc/en-us/articles/[protected]Rules. We hope this information will help you. If you need any other assistance, do write to us at [protected]@olx.in. Regards, OLX India Verified Support Apr 24, 2017 OLX India Customer Care's response Dear Abhishek, We regret for the inconvenience caused. Allow us to explain the reason for the account ban. We checked the details and can see that you have posted an irrelevant Ad, due to which our system has blocked the account. You may go through this link to know more: http://help.olx.in/hc/en-us/articles/[protected]Prohibited-and-Restricted-Items-Services. We understand your viewpoint with regards to this matter. However, there are certain policies that we cannot override! As always, feel free to contact our Customer Support, if you have any questions or doubts. Call us on our Toll-Free number at[protected]:00 am to 07:00 pm) available seven days a week. You may write to us at [protected]@olx.in. Regards, OLX India | |||||
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