[Resolved]  Olx India — The Seller sells a wrong Phone

Address:Bangalore, Karnataka

Date: 27th November 2016
Day: Sunday
Time: 4:30 PM
Place: Kalpana CHawla Road - 1st Cross Hebbal ( Near Hebbal Police Station)

Summary: I selected an used iphone 4s (with all accessories) on OLX India on my phone. It was mentioned that the phone is 3 months old and available with bill and all accessories. After selecting it i contacted the seller Kate (Olx Name) on [protected] and decided to pay 8000 for iphone 4s, 16GB with all accessories.

However, on meeting i got the phone with charger and duplicate USB cable. I bought the phone as it was in a good condition. The seller looked descent and very well behaved. On asking about the original headphones and charger, he confirmed that he would give me the original accessory on Monday evening. I agreed.

During the discussion, i understood that, the seller's name is Simon and not Kate.

I took the phone and came back home. I made the payment of 8000 Rupees online and transferred the money to the account no provided by him. (I can provide the account no if asked). The account no was of ICICI bank, Mumbai with account holder named as Angelo. It wasn't even 2 hours post buyig the phone, i discovered that it was a 8GB phone and not a 16 GB phone.

Then, I immediately contacted the seller and explained the same and said that i cannot use the phone as it is not 16 GB and also the charger isnt working, on which Simon replied that he would check and confirm back.

Later, when there was no call or message from Simon, i again called him back to check. He said, he was also not aware that it was 8 GB and agreed to return the money and take back the phone.

I waited for him to confirm the place and time, so that i can come and return the phone but he always made some excuses.

His excuses made me feel that i am now being cheated. he said " he spent all the money and he doesnt have money". " He is working to arrange money so that he can return it". "He is busy". "He will come and return the money in Marathahalli". etc etc but neither he came nor he called.

This is how i have been cheated. Please help in anyway possible.
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May 9, 2017
Complaint marked as Resolved 
Verified Support
Nov 30, 2016
OLX India Customer Care's response
Dear Suneet,

Greetings from Team OLX!

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, We have blocked the seller's account as well as his number, so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in.

Addressing your concern is our priority and we will always give you the best possible service.

For any further concern, please feel free to write to us at [protected]@olx.in.

Thanks and regards,
Team OLX!
Dec 03, 2016
Dinesh Srn G's response
I will not post u r app any add plz use the old add its nice but new add as been waste
Complaint comments 

Comments

Hi sir i want sale my car i have old cars more but this new app will not satisfied because this app will did not upload image and numper so waste of time
This is Bull ####. This bugger has made a story and u people without verifying and asking the person block the people. This is very ideotic act from OLX.
If i share a fake comliant like this then i can block any one who is using olx.
Please first do verify and then take actions rather than believing blindly to these fake compliant makers.
Suneet,
Incidentally I sold a Yotaphone+ case worth 15K just today 11th Feb 2017 Morning. After lot of story n drama like, his ATM card not working, his ICICI app not working, he can withdraw only 10K, after spending more than an hour he all of a sudden paid me 10K n told me he will transfer the 5K in 30 mins n max 1 hr. After that no msg no call phone switched off. He still dint pay. I actually sold at cost price a new phone with invoice dated 1st Feb 2017.
After all these I found ur post n understood the whole story.
But believe me I'm going to block his IMEI no as I've the IMEI no of the phone I sold. Then he can play with that 10K toy phone.
If possible plz contact me @ [protected] ( Shantanu).
He is by profession cheater. U might get back ur money as well...

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