[Resolved]  Olymp Trade — Delay in Trade execution

I make deposit of 204 USDT on your platform to continue trading journey but i frustrated with the trade execution because when and where i want to place the order on time frame like 1, 2, 3 and 5 minutes it placed after delaying 15 seconds to 25 seconds which makes me frustrated and i thought i move to the lower time frame so trade delaying issue may be not happen because in june and july month i also get similar issue which don't won't me to gain profit and end up with loosing my all capital. And today i experience same thing and i loose all my deposited money. Because some time no delay in placing the trades and but most of the time delay which make me to do mistakes. When i contacted Support team regarding my refund for this they told me it is not possible. He told me i accepted their T&C during account opening where it is mentioned that after opening/placing the trade money is not refundable. But i want to tell you there is also not mentioned in T&C to make delay in trade execution. Your service is worst. I think your app is full of bug, but that bug is not work for us they only work for the company.
I want my lst deposited money back to my depositing wallet.
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Sep 23, 2023
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2023
Olymp Trade Customer Care's response
Greetings, Shubhami007.

Your review is very concerning to us. Olymp Trade is a reliable broker, it is a member of the International Financial Commission https://olymptrade.com/en-us/regulation. This is a confirmation of the high quality of our services and a guarantee for each trader of deposit insurance, comprehensive support, and prompt resolution of all issues.

Regarding your question, when you check the Internet speed, kindly make sure it is more than 30 Mbps for the platform to perform stably. As a rule, delays do not significantly affect the result of the transaction.

We also have an independent department to handle such complaints. If you feel disagree with the outcome of the transaction, they will review it. Please email [protected]@olymptrade.com with the details.

Best regards, Olymp Trade team.
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