[Resolved] Olymp Trade — Deposit not credited | |||
My olymptrade I'd is[protected]. I have made a bank transfer on 18 August. Raised a request to support team for the same to credit the amount. From last 9 days I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with the new traders. They just don't bother about people money. They got the amount in their bank and now they are delaying to credit it. Worst service ever. Don't know what to do tired of raising complaint to the support team. I think it's better not to trade with olymptrade anymore. All new traders beware before depositing money in olymptrade. They will just ask for time but in the time they will not get any update and they will ask for more time. Sometimes I feel like being cheated here. Don't use this broker Was this information helpful? | |||
Aug 11, 2021 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support Aug 28, 2020 Olymp Trade Customer Care's response Hello, dear Kaushtavmete!Thank you for reaching out and providing all the possible data so we could pass it to our service support quickly. Our support specialist has just called you and provided the latest information on the issue. We are sorry for the inconvenience, we are indeed waiting for the response from our billing department. It might take some time, we will be sure to keep you updated. Best regards, Olymp Trade team. Verified Support Dec 09, 2020 Olymp Trade Customer Care's response Hello there, Kaushtavmete.We have contacted our support team to get the latest updates on your issue status. The issue has been successfully solved and the payment was credited to your live account on[protected]. Please, do not hesitate to get in touch with us if the questions appear, we are always there to help. Best regards, Olymp Trade team. | |||
 11 Comments | |||
Comments
I've done a deposit of 100$ on 23/09/2020
And the amount is not yet credited to my live trading account. I dont know what happened to my money.
I am frequently contacting with them on both emails and phone calls. But every time they says that their financial team in working on the task and wait more. They gives me the same reply for the last 13 days. I dont know what to do next, but i will surely warn all my friends and relatives about my experience on olymp trade. At least their money won't lose in such a platform.
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And the amount is not yet credited to my live trading account. I dont know what happened to my money.
I am frequently contacting with them on both emails and phone calls. But every time they says that their financial team in working on the task and wait more. They gives me the same reply for the last 13 days. I dont know what to do next, but i will surely warn all my friends and relatives about my experience on olymp trade. At least their money won't lose in such a platform.
Olymp Trade Customer Care's response, Oct 16, 2020
Verified Support
Hello, dear Rahul Ck!
Thank you for keeping us informed. We are sorry for any inconvenience, but the solution to your issue is still in progress. We are currently waiting for assistance from the billing department and will give you feedback as soon as possible. We understand that this frustrating experience might bring you to such conclusions, but we have to ask you to wait until the process ends. Thank you for your patience.
Best regards, Olymp Trade team.
Thank you for keeping us informed. We are sorry for any inconvenience, but the solution to your issue is still in progress. We are currently waiting for assistance from the billing department and will give you feedback as soon as possible. We understand that this frustrating experience might bring you to such conclusions, but we have to ask you to wait until the process ends. Thank you for your patience.
Best regards, Olymp Trade team.
Payment proof
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Olymp Trade Customer Care's response, Dec 9, 2020
Verified Support
Hi, Rahul Ck!
Thank you for cooperating with us and providing additional data to speed up the resolution process. We are happy to inform you that the issue was resolved and the payment was reflected on your live account on 2020-10-27. Feel free to contact us if you have any questions.
Best regards, Olymp Trade team.
Thank you for cooperating with us and providing additional data to speed up the resolution process. We are happy to inform you that the issue was resolved and the payment was reflected on your live account on 2020-10-27. Feel free to contact us if you have any questions.
Best regards, Olymp Trade team.
Hi am Gnanavinu, since it's my first on olymp trade I made a a minimum deposit of 10$ on today
My amount has been debited from my bank account through phonePe
Collection ID :
C2106112014228336038846
Transaction ID :
T2106112018562974981928
Olymp Name : Gnanavinu
Olymp ID : 77130591
My mobile number [protected]
And amount not reflected live olymp trade account app
Please let to reflect as soon as possible
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My amount has been debited from my bank account through phonePe
Collection ID :
C2106112014228336038846
Transaction ID :
T2106112018562974981928
Olymp Name : Gnanavinu
Olymp ID : 77130591
My mobile number [protected]
And amount not reflected live olymp trade account app
Please let to reflect as soon as possible
Olymp Trade Customer Care's response, Jul 22, 2021
Verified Support
Hi, dear Gnanavinu!
Sorry for the late reply. We have passed this information to our support team. Our specialist will reach out to you to share the latest updates on the case. Please, keep us informed.
Best regards, Olymp Trade team.
Sorry for the late reply. We have passed this information to our support team. Our specialist will reach out to you to share the latest updates on the case. Please, keep us informed.
Best regards, Olymp Trade team.
I'm done Deposit INR 700 on 14/3/2022 . I don't know what happened .. i followed everything, i did all verifications what your team gave to me.. &i completed deposit . Phn Pe shows your transaction successfully. My money is gone .. why are you all cheating.. i need my money back & i will tell my friends & colleagues this app is fraud . please give my money back.. I'm still waiting & it is my first transaction to Olymp Trade.
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My payment deducted in my account but not live in my Olymp plateform 72hours ago my Email id [protected]@gmail.com
My user ID88977658
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My user ID88977658
Lafty's reply, Jun 7, 2022
My payment is deducted in my bank Account but Not live in my Olymp plateform user ID88977658
My email ID [email protected]
Contact number 8492957914
My email ID [email protected]
Contact number 8492957914
My payment is deducted in my bank Account but Not live in my Olymp plateform user ID88977658
My email ID [protected]@gmail.com
Contact number [protected]
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My email ID [protected]@gmail.com
Contact number [protected]
I have deposited money 10$ in olymp trade, but still it is not been transferred in the account, total 4 days are completed of my transaction...
My email id: syed
[protected]@gmail.com
Contact number:[protected]
My email id: syed
[protected]@gmail.com
Contact number:[protected]
I have deposited money 10$ in the account of olymp trade, but still it has not been transferred in the account, total 4 days are completed of my transaction...
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I have deposited 7k into olymp account but it is not showing totally 3 days completed when can I get it can u solve this issue the help line service Is not responding properly I am getting fear about it
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when compliant maker still not write about resolve this cases.So how it be declared as a resolve case?
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These guys are fraud and its a mental torture following up with these guys for your own money. Dont use the app guys please dont waste your hard earned money. Look at the number of mails in the pictures and after so much of time wasted calling them they dont have any concrete reply of where the hell is my money. These guys are cheaters.
[protected]@gmail.com
[protected]
Thank you for leaving a comment. We are sorry for any inconvenience brought by the payment delay. It is extremely important for us to provide excellent services to our traders. Unfortunately, this situation happened due to delays on the Payment System's side. Our support team specialist has shared an email with the compensation details. We hope that despite this situation we will be able to retain your goodwill in the future.
Best regards, Olymp Trade team.