Jan 21, 2020
Complaint marked as Resolved Well, okey, thank you for answer. I also already conducted some kind of "research" and I got the banking system is a really Before, I thought SWIFT solved the bank transfer problem. But now I get the point why I don't get the money right away. After I sent a request to Olymp Trade, the broker warns the bank, and the latter using SWIFT instructs another bank to transfer the amount to my account, while the same amount is written off the broker's account. In fact, the message via SWIFT network - just an indication and movement of funds is made when transferring them to some accounts and depends on the banks.
Olymp Trade customer support has been notified about the posted complaint.
I requested the withdrawal amount but still didn't get credited in my account yet. Please help fix my problem. Thank you.
My registered email address is [protected]@gmail.com.
Amount is 20 dollar only.
Thank you for your feedback. We are sorry for the late reply. Kindly get in touch with our service support in case any issues or questions appear. Our support team will be happy to help you. You can contact us via e-mail: [email protected], in a live chat at our website or in direct messages of our Facebook group: www.facebook.com/olymptradecom/
Best regards, Olymp Trade team.