Olymp Trade — Non-receipt of Deposited Amount

Dear Olymp Trade,

I am writing to express my deep dissatisfaction with the lack of response to my previous email regarding the non-receipt of a deposited amount into my trading account.

It has been three days since I reached out to inform you about the issue, and I have yet to receive any acknowledgment or resolution. This lack of response is highly disappointing, particularly considering the urgency of the matter and the potential financial implications.

As a valued customer, I expect a timely and professional response to my concerns. The delay in addressing this issue is causing me significant inconvenience and uncertainty about the status of my funds.

I urge you to prioritize this complaint and promptly investigate the status of the deposit. I request a clear explanation for the delay and a definitive timeline for the resolution of this matter.

I trust that Olymp Trade values its customers and is committed to providing efficient and effective customer service. I expect a swift and satisfactory resolution to this issue.

I look forward to your immediate attention to this urgent complaint and a timely response.

Deposit Request ID :[protected]

USER ID: 86005301
+1 photos
Was this information helpful?
No (0)
Yes (0)
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
May 03, 2024
Olymp Trade Customer Care's response
Hi, Just normie.

Thanks for your patience.

If it’s been over 5 days, reach out to our support now.
Best regards, Olymp Trade team.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Olymp Trade
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    79%
    Complaints
    1515
    Pending
    372
    Resolved
    1109
    Olymp Trade Phone
    +54 11 5917 5747 [Buenos Aires]
    +27 21 100 3880 [Cape Town]
    Olymp Trade Address
    James Street, Kingstown, , First Floor, First St Vincent Bank Ltd Building, , Saint Vincent and the Grenadines, India
    View all Olymp Trade contact information