[Resolved]  Olymp Trade — Unfortunately, disappointing

Unfortunately, I must express my extreme dissatisfaction with Olymp Trade.

The biggest issue that I encountered was the inability to find the leverage of the broker anywhere on the platform. I searched high and low, clicked on every tab and button, but to no avail. It was extremely frustrating and confusing, as I simply could not understand how Olymp Trade expects traders to invest without knowing what their leverage is. It seems to me like a critical piece of information that should be front and center on the platform, but instead, it was hidden away like a secret. To top it all off, I emailed the support team and they are taking too long to respond
Was this information helpful?
No (0)
Yes (0)
Jun 13, 2023
Complaint marked as Resolved 
I want to apologize for my inattention. Apparently I was tired and didn't notice that I was doing everything wrong. I didn't notice that the platform was in FTT mode. And in this mode there is no leverage setting panel. My advice: Don't be in a hurry. In everything related to trading, rushing leads to problems. As for the platform, it has all the features you need. And my accusations were unfounded.
Olymp Trade customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hello, Hanuman Ramakrishnan.

We are incredibly grateful that you gave Olymp Trade a try. We understand that for traders, this could be a new experience. We hope it is a nice one.

Regarding your question, leverage is referred to as multipliers. A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase. You can find multiplier values right next to the amount when making a trade.

Best regards, Olymp Trade team.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Olymp Trade
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    79%
    Complaints
    1515
    Pending
    371
    Resolved
    1110
    Olymp Trade Phone
    +54 11 5917 5747 [Buenos Aires]
    +27 21 100 3880 [Cape Town]
    Olymp Trade Address
    James Street, Kingstown, , First Floor, First St Vincent Bank Ltd Building, , Saint Vincent and the Grenadines, India
    View all Olymp Trade contact information