One Assist Consumer Solutions Pvt Ltd — One assist is fraud & bogus company | |||||
Its highly disappointment that I am facing from around 20days. Still there is no action taken from your end. I first called you on 16-05-16. I gave you documents so many times. Then finally on 28-05-16 you accepted my documents after so many attempts of mine. Now, its 03-06-16 today. Still I can't see any action from your end. I am trying contacting you guys. You people have no particular reason to give that why ant action has not taken yet??? When I took insurance from your end I was promised to give services within 2days. Now answer me???? Why is this you people are being so careless. I am a business man, my repo is market is getting down. I have warned you guys in my last email as well but I think you guys are there to sleep not to take action. My insurance is about to end on 15-06-16. That's why you guys are delaying so that you may comment its due to this we can't give you new phone. Then listen very carefully its a high time I am talking politely and giving all my time on this unreactive action. Now if in two days I do not get any person here to take my phone I will take a strict legal action against company and against all of them who have talked to me on phone doing fake promises. You guys have a job to delay it but I have business to deal with. I can't be free all the time to call you guys and hang up after half n hour getting zero output. You people are delaying in giving insurance which is hurting me mentally. You guys are fooling people. Its not only about me I don't know to how many people you have fooled yet. But I am not one of them to be fooled me. I am gonna take action. I should get a call from you by today telling when will my phone be picked. Fraud company and there fraud website oneassist.in Fraud people contact no is [protected] Toll free[protected] Regards Junaid Alam Claim No. 462107 Was this information helpful? | |||||
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OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |||||
 18 Comments | |||||
Comments
only 20 days! I'm following with them from over 6 months and still they do not even have courtesy to acknowledge me. Like me even you are one of the victim of Fraud OneAssist racket.
Reply
you already had 6 months!! how much more time do you want???????????????????
This is to inform you that when i was taking the mobile damage policy from oneassist i was told that whenever my handset will get damage i will be provided with a temporary handset from oneassist (I had informed the person that I stay in Cuttack, Orissa still then he said that i will be given all the mandatory services). After I reported a claim against my damaged iPhone 6 i was told that as per policy i am eligible for iPhone4/4s temporary handset from oneassist and the executive said that she has initiated a request for the same (temporary handset). But later on when i inquired about the status of the temporary handset after a week I was told that as per policy my area is not serviceable for which I am not eligible for temporary handset.
When my area was not serviceable/eligible why was i given false promises earlier??
No one from the oneassist team called me or mailed me that I wont be given a temporary handset until I gave a call to the customer care after a week. Why??
My damaged iPhone 6 was supposed to be collected in 48hrs (i.e.[protected] after the verification of documents...till now (i.e.[protected] i guess its more than a 9 days no one from the team has given me a call for the pickup. Why??
All the details entered on oneassist portal regarding my handset is wrong. Why??
What kind of company/service are you people running/providing???
No one has ben replying to my emails...why? Is everyone on a vacation or what?
I am extremely disappointed with this kind of service from you people.
My Relationship Number is 1099282
Email id : [protected]@gmail.com
Name: Kavish Choudhary
When my area was not serviceable/eligible why was i given false promises earlier??
No one from the oneassist team called me or mailed me that I wont be given a temporary handset until I gave a call to the customer care after a week. Why??
My damaged iPhone 6 was supposed to be collected in 48hrs (i.e.[protected] after the verification of documents...till now (i.e.[protected] i guess its more than a 9 days no one from the team has given me a call for the pickup. Why??
All the details entered on oneassist portal regarding my handset is wrong. Why??
What kind of company/service are you people running/providing???
No one has ben replying to my emails...why? Is everyone on a vacation or what?
I am extremely disappointed with this kind of service from you people.
My Relationship Number is 1099282
Email id : [protected]@gmail.com
Name: Kavish Choudhary
Have u logged FIR? Is your amount refunded yet?
Same problem with me also. My claim number is SR#1391883. I had put an insurance plan for my mobile with one assist protection plan[protected]. I had dropped and the screen got a crack. all other functions including touch was working fine. i had raised a claim for change of screen. They collected extra money for that also and had to followup daily for the delivery of the serviced handset. it took more than a month for them to return the repaired handset. I was delivered the mobile on 23rd June, 2016. It was completely not working. The following were the issues which were not present when I gave the mobile for change of screen. the phone was in perfect working condition when I gave it initially except for the broken glass. Now the following are not happening.
Sim cards both slots are not working. Battery s draining quickly without usage. Wifi s not working.
Phone is rebooting very often in idle mode,
phone s getting switched off when any application is opened.
Immediately had complained to them both by phone and mail and repickup was initiated on 24th June 2016. til now it has not been picked up back. inspite on literally hundred calls i had made and hundred mails i have sent. This is completely unacceptable. my membership id is [protected] and my Relationship No : 685515.
Warm Regards,
Subha Dineshbabu.
Sim cards both slots are not working. Battery s draining quickly without usage. Wifi s not working.
Phone is rebooting very often in idle mode,
phone s getting switched off when any application is opened.
Immediately had complained to them both by phone and mail and repickup was initiated on 24th June 2016. til now it has not been picked up back. inspite on literally hundred calls i had made and hundred mails i have sent. This is completely unacceptable. my membership id is [protected] and my Relationship No : 685515.
Warm Regards,
Subha Dineshbabu.
It is a very fraud company they are mother[censored]ers they [censored]s their mother that's why they are cheating i[censored] have original standard u. Meet me face to face I will kill u and I am going to Delhi high Court to complain and submit a case regarding that u r cheating the people's
My complaint no. Is SR#1706299
My complaint no. Is SR#1706299
OneAssist Consumer Solutions Customer Care's response, Jan 4, 2017
Verified Support
Dear Ankur,
Greeting from OneAssist….!
We have received the due date of 19th January '2017 for your claim from service center, your handset will be delivered post 48 working hours after receiving the handset from the service center.
Provided due date was given by authorized service center which was intimated to you from OneAssist.
Note: - Due date from the service center may change depending on the parts availability of the handset.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Team OneAssist
Greeting from OneAssist….!
We have received the due date of 19th January '2017 for your claim from service center, your handset will be delivered post 48 working hours after receiving the handset from the service center.
Provided due date was given by authorized service center which was intimated to you from OneAssist.
Note: - Due date from the service center may change depending on the parts availability of the handset.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Team OneAssist
bogus company.. just came to market for making money by cheating people...
below mail received for every follow up from one assist
"" Greetings from OneAssist!Thank you for providing required details. We would like to inform you that we have already escalated your case to the concerned team to expdite the refund process. Please allow some more time to us to revert you with the resolution.Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] """"
GUYS DONT TAKE INSURANCE FROM ONE ASSIST AS WELL AS MI INDIA SITE...
BOTH COMPANIES FOOLING US.
my Service Request number 1759590 for one assist... for MI INDIA relationship no. is 1655969
below mail received for every follow up from one assist
"" Greetings from OneAssist!Thank you for providing required details. We would like to inform you that we have already escalated your case to the concerned team to expdite the refund process. Please allow some more time to us to revert you with the resolution.Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] """"
GUYS DONT TAKE INSURANCE FROM ONE ASSIST AS WELL AS MI INDIA SITE...
BOTH COMPANIES FOOLING US.
my Service Request number 1759590 for one assist... for MI INDIA relationship no. is 1655969
OneAssist Consumer Solutions Customer Care's response, Mar 14, 2017
Verified Support
Dear Deepali,
I have still your company has not refunded INR.100/- Its more than two months now. i have purchase mi redmi 4 with mi protect plan of INR.599/- & later updated plan MA Total Protection 10k-15k of INR 1189/- ( payment done through cc) as per telephonic discussion with customer care they told me that i will get full refund of earlier plan ie 599... but your company is refunded only 499/-
second this your customer care executive put call on hold more than 20-25 minutes whenever we call for update & later they disconnect the call & no any executive having the updated info .. even your mail response team also sending the common mail again & again...
I have contacted MI india call centre also.. they are also not ready to intervence in this regards... they y they r selling this product on mi india website.
give me the reason y ur company have not giving full refund .. y ur company customer care behaving rudely or carelessly to customers...
GIVE reply to me asap with proper reason
Invoice attached.
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I have still your company has not refunded INR.100/- Its more than two months now. i have purchase mi redmi 4 with mi protect plan of INR.599/- & later updated plan MA Total Protection 10k-15k of INR 1189/- ( payment done through cc) as per telephonic discussion with customer care they told me that i will get full refund of earlier plan ie 599... but your company is refunded only 499/-
second this your customer care executive put call on hold more than 20-25 minutes whenever we call for update & later they disconnect the call & no any executive having the updated info .. even your mail response team also sending the common mail again & again...
I have contacted MI india call centre also.. they are also not ready to intervence in this regards... they y they r selling this product on mi india website.
give me the reason y ur company have not giving full refund .. y ur company customer care behaving rudely or carelessly to customers...
GIVE reply to me asap with proper reason
Invoice attached.
Very poor service form one assist. they are running a fraud company. I suggest we place a Class action lawsuit on the company. Contact me at [protected]@gmail.com and we all can place a lawsuit on the company.
MY phone is with them for 1 month now but it is still under pending approval from insurance company.
They are way past their time frame for the approval but still no reply or calls from oneassist.
My repair estimate is way higher just for a broken s7 edge display, but they are changing the back place as well as the motherboard. When asked them for re-approval copy, they are not sending the same.
Let us all take action and show company like these that they cant do whatever they please without any consequence!!!
Relationship id - 946070.
MY phone is with them for 1 month now but it is still under pending approval from insurance company.
They are way past their time frame for the approval but still no reply or calls from oneassist.
My repair estimate is way higher just for a broken s7 edge display, but they are changing the back place as well as the motherboard. When asked them for re-approval copy, they are not sending the same.
Let us all take action and show company like these that they cant do whatever they please without any consequence!!!
Relationship id - 946070.
Dear One Assist Team,
Can please confirm from which Insurance company taking services to insure our cell phones...
Give your IRDA agent licence number..
so we can check with insurance company ... why delay is happening.. or delay is from your end only...
Can please confirm from which Insurance company taking services to insure our cell phones...
Give your IRDA agent licence number..
so we can check with insurance company ... why delay is happening.. or delay is from your end only...
OneAssist Consumer Solutions Customer Care's response, Mar 17, 2017
Verified Support
OneAssist Consumer Solutions Customer Care's response, Mar 17, 2017
Verified Support
Dear Pratik,
Greetings from OneAssist..!
We have checked our records and can see that a refund of Rs.100/ has already been initiated to your account and the reference number is KKBK170696988937. Request you to check your bank account and confirm the status.
Looking forward to hear from you.
Regards
Deepali
Team OneAssist
Greetings from OneAssist..!
We have checked our records and can see that a refund of Rs.100/ has already been initiated to your account and the reference number is KKBK170696988937. Request you to check your bank account and confirm the status.
Looking forward to hear from you.
Regards
Deepali
Team OneAssist
Dear One Assist Team,
Kindly cancel my oneassist plan with the following details:-
Relationship No.: 407964
Plan : Power Individual
Valid up to : 13/04/2017
I have called up multiple times in the past also but everytime I receive a call from cancellation department, they say the plan will be cancelled but the plan is still active. Kindly, make sure the plan is cancelled.
Thanks
Himanshu
Kindly cancel my oneassist plan with the following details:-
Relationship No.: 407964
Plan : Power Individual
Valid up to : 13/04/2017
I have called up multiple times in the past also but everytime I receive a call from cancellation department, they say the plan will be cancelled but the plan is still active. Kindly, make sure the plan is cancelled.
Thanks
Himanshu
OneAssist Consumer Solutions Customer Care's response, Mar 29, 2017
Verified Support
RelationShip no - 1880385
This is Fraud Company. This Company Scam with people.
He Reject my Claim without Any Reason.
Now I complaint in Grahak Suraksha and Now i Going for FIR againt this Scam Company
This is Fraud Company. This Company Scam with people.
He Reject my Claim without Any Reason.
Now I complaint in Grahak Suraksha and Now i Going for FIR againt this Scam Company
OneAssist Consumer Solutions Customer Care's response, Jun 13, 2017
Verified Support
Dear Mrs Kumbhani,
Greetings from OneAssist..!
We are very sorry to hear about your experience and regret the inconvenience caused to you.
As per the terms and conditions mentioned in the policy, the customer has to give an exact description of damage and the date & time the incidence occurred. These details are needed by the Insurance company to decide whether the incident taken place was an accidental damage or happened because of negligence.
We have checked the damage description given by you and can see that you haven't specified the required details such as date and time of damage and how the damage happened. Hence, the Insurance company has rejected the claim. The same has been conveyed to you by our team over the call.
Hope your query is addressed.
Regards
Deepali
Team OneAssist
Greetings from OneAssist..!
We are very sorry to hear about your experience and regret the inconvenience caused to you.
As per the terms and conditions mentioned in the policy, the customer has to give an exact description of damage and the date & time the incidence occurred. These details are needed by the Insurance company to decide whether the incident taken place was an accidental damage or happened because of negligence.
We have checked the damage description given by you and can see that you haven't specified the required details such as date and time of damage and how the damage happened. Hence, the Insurance company has rejected the claim. The same has been conveyed to you by our team over the call.
Hope your query is addressed.
Regards
Deepali
Team OneAssist
Me too getting false promises from the company from last 3 & half months . My claim SR no. 1889844. Relationship I'd : 877353. Earlier also they did not provide me courtesy handset as committed by company. Then after pickup they did not repair my handset. Now from last 2 months I am daily calling & doing email daily deadline is given to me for handset pickup but only false claims.
I think I will have to file a complaint in consumer court against this company for too much harassment
Arush Gupta
I think I will have to file a complaint in consumer court against this company for too much harassment
Arush Gupta
OneAssist Consumer Solutions Customer Care's response, Jul 20, 2017
Verified Support
Dear Arush,
Greetings from OneAssist...!
We are sorry to hear about your experience and regret the inconvenience caused to you.
We have forwarded your details to our team and they will get in touch with you shortly for the same.
We appreciate your patience in the interim.
Regards
Deepali
Team OneAssist
Greetings from OneAssist...!
We are sorry to hear about your experience and regret the inconvenience caused to you.
We have forwarded your details to our team and they will get in touch with you shortly for the same.
We appreciate your patience in the interim.
Regards
Deepali
Team OneAssist
OneAssist Consumer Solutions Customer Care's response, Jul 21, 2017
Verified Support
OneAssist Consumer Solutions Customer Care's response, Aug 23, 2017
Verified Support
I egret for taking the insurance from this company. Firstly getting the line connected to an agent is a big task and after getting connected there is no proper update. same update everytime. "we are awaiting the due date from service center".
May 29th Mobile got damaged and till date i have not received it back.
Really pathetic is the way they handle cases.
May 29th Mobile got damaged and till date i have not received it back.
Really pathetic is the way they handle cases.
False company took premium also & did not repaired my handset
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059