One Assist — Phone damage claim submitted 90, days ago still no response

Address:	600041
Website:	www.oneassist.in

I have started the claim for my mi 3 phone on april 1st, for first one month they said thee required documents are no there, even though i uploaded everything online, then after accepting the documents they picked my phone on first week of june, after one week they said i have to pay extra 337. They told to pay and reply to that email. I paid and replied instantly. I got verification call twice. I said i already paid. Now again after that they sending me emails again and again saying please pay the 337. I called their support and they are saying i have to ignore that email. The phone has been sent to repair. There is no stock available and will get get the phone in two weeks.