[Resolved] OneAssist Consumer Solutions — After almost two months i am not get my phone repaired and every time i get new date

hkjadeja

from Ahmedabad, Gujarat

Address:

Kutch, Gujarat, 370205

Claim no 1545826 with oneassist solutions. My mobile handset lcd screen was damaged as per authorised service centre it needs lcd display change which is half hour job n it is available with service center. As my phone was secured with oneassist i called oneassist n got information that it will take 25 to 30days (This itself is long enough, not to give it to oneassist for repair) to complete all procedure & in this time period i ll get back my handset. Since 10th Sept. procedure started, approx 15 sept. Handset picked up from my address. they ask me to pay Rs. 351 and i have paid in 1 day. after that i will get more tahn 4 dates for receiving my phone but till the date 15.11.2016 i dont get my phone. the last they hav given is 11th nov.2016 but now again the shift that to 20th nov.2016 and i am sure that i dont get the same on that date also. So now i am going to the grahak suraksha and complain agains you. now i dont want my phone back.

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Dec 19, 2016

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

OneAssist Consumer Solutions Customer Care's response Dear Mr. Harshdeep,
Greeting from OneAssist….!

We have received the due date of 28th November ' 2016 for your claim from service center, your handset will be delivered post 48 working hours after receiving the handset from the service center.

Provided due date was given by authorized service center which was intimated to you from OneAssist.

Note: - Due date from the service center may change depending on the parts availability of the handset.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist