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OneAssist Consumer Solutions — Bolt smartwatch change in make model and IMEI

I had been following up with One Assist team since last one month and every time they only provide assurance to revert back in 48hr. It's been month without any resolution to simple request.
SR Number:17437488
Membership ID - [protected]
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    +91 80 8033 3333 [Customer Service]
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    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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