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[Resolved]  OneAssist Consumer Solutions — Cancelling insurance - money not refunded

Address:Mumbai City, Maharashtra, 400059
Website:www.oneassist.in

I have purchased mi protect one assist insurance and asked for its cancellation after 10 days, as per their terms If I cancel this policy in a month of its purchase, the money will be refunded within 7-10 working days. Its more than a months time and money not refunded. I am calling them daily and mailing them, they dont reply to the mails and calls they say issue being escalated, but are not resolving it. I want the resolution immediately. I am frustrated interacting with this company. Hope no body every buys anything from this one or trust their words.
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Jan 9, 2017
Complaint marked as Resolved 
Money is refunded.
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2016
OneAssist Consumer Solutions Customer Care's response Dear Veena,
Greeting from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist
Dec 26, 2016
Updated by Veena Suruvu Relationship No. : 1451256
Dec 26, 2016
Updated by Veena Suruvu The plan has been cancelled on 21 nov 2016, My Insurance plan amount is Rs 599/-.
I haven't received any communication on this from you yet. Refund my amount immediately.
Verified Support
Dec 26, 2016
OneAssist Consumer Solutions Customer Care's response Dear Veena,
Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No. 1660762 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist
Jan 03, 2017
Updated by Veena Suruvu It's 7 working days now. I haven't got the refund yet.
You seem to just say 7 working days, and postpone it indefinitely and say apologies every time. Its a very bad way of treating your clients. Always making false promises.
Transfer my refund amount today.
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    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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