[Resolved]  OneAssist Consumer Solutions — compliant - deficiency in service

Address:

New Delhi, Delhi, 110008

I am Sukhwinder Singh, a policyholder of your company. My customer relationship number is 2087113, membership number is [protected] and the registered mobile number is [protected]. I purchased your policy for My MI NOTE 4 on 16.05.2017 and filed one claim for my damaged phone in last week. Yesterday I received my damaged phone after replacing the touchscreen but back penal of my phone is still same. When I filed my claim, I already informed your executive and mentioned in the claim form that back penal is also damaged. I am unable to understand that why you did not replace damaged part of my mobile. Today I talked with Ms. Muskan Singh, the executive at customer care, she said that little damaged back penal not covered under this policy. Can you explain what type of damage covered under my policy? Why you not intimate while customer purchases your policy. Your company making fool to innocent customers? Kindly resolve this issue otherwise I will go consumer forum for this matter because It is a matter of deficiency in service and cheating. Bill of my mobile phone and policy purchased with photos enclosed with this complaint.