[Resolved] OneAssist Consumer Solutions — Deactivation of membership which have not been applied for & refund of one assist mfee

HOLCIM

from Delhi, Delhi

Address:

Junagadh, Gujarat, 362715

Relation ship number for one assist is 2038136

Dear Team,

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX320 with out my authorisation on date 06/05/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assist is 2038136

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Sanjay Anadkat

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Jun 12, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sanjay,

Greetings from OneAssist..!

As per your request, we have cancelled your plan vide service request No.1974354 on 10th May 2017.

We regret for the inconvenience caused to you. Please be assured that the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist