[Resolved] OneAssist Consumer Solutions — Device Claim Service Request # 1852342 | |||
Hi All, It's been more than two weeks registered a claim, but no information on picking up the device every other day I get a mail satting to upload the docs. Already all the docs are uploaded. There is an internal damage in my mobile and it's been clearly mentioned to there representative. But every alternate day I get a call to uplaod the pics of damaged part. I don't understand what they are expecting. Was this information helpful? | |||
Jul 17, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mayank, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mayank, Greetings from OneAssist..! Our team called you to inform that the handset will be picked up by 04th April. Please be available and keep the handset ready. The pick up guy will contact you and will pick the device. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 10, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mayank, Greetings from OneAssist..! As per the telephonic conversation, you have confirmed that the handset has been picked up by our logistic team. Our team will keep you posted on the development of your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 25, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mayank, Greetings from OneAssist..! Your documents have been sent to Insurance company and we are awaiting for their decision. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support May 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mayank, Greetings from OneAssist..! We have shared the status over the call. Your handset is with Authorized service for center for repair and it will be delivered to you soon. We appreciate your patience in the interim. Regards Deepika Team OneAssist Verified Support May 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mayank, Greetings from OneAssist..! Our team has sent you an email informing you about the current development on your case. We request you to check your email. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist | |||
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